What do you think is the number one reason people feel dissatisfied or leave their job? Contrary to popular belief, it’s not advancement opportunities, it’s not money, it’s not even an inability to do the job. The number one reason people leave or feel dissatisfied at work is their relationship with their immediate supervisor. We’ve…
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In his book 7 Habits of Highly Effective People, Stephen Covey introduces a concept called the emotional bank account. Similar to a regular bank account, we make deposits and withdrawals, only these are on an emotional level, and the stakes are much higher. In our relationships, we typically start off with a neutral balance, and…
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I spent most of last week teaching customer service classes at Baylor Medical Center in Frisco. For the last nine years, I’ve had the opportunity to work with them to help build a culture of service. Having gone through the last two months in the hospital with Evan, I certainly had a different perspective of…
DetailsAre you attractive? I don’t mean in the physical sense, but are you as a person attractive? Napoleon Hill, Author of the bestselling book of Think and Grow Rich and Keys to Success does a great job of providing guidelines to figure it out. There are 25 characteristics that determine our level of attractiveness, According…
DetailsAfter 6 weeks at the Ronald McDonald House and Children’s Medical Center in Dallas, we’re finally home!!! Evan is doing so well and we are beyond excited about our new life. I cannot say enough good things about RMH and Children’s. They have saved our lives. As soon as things calm down, I’ll post an…
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