What Do You Do With With Difficult People?

Next time you are in a room full of people, take a moment and look at the person to your left, then look at the person to your right. Statistically, 1 out of 3 people are considered “difficult”.  If you don’t see that person, chances are, it could be YOU!

Whenever I present on the topic of Dealing with Difficult People, it is interesting to listen to participants share stories and examples of the difficult people in their lives.  I hear stories of negative co-workers, the overbearing boss, the cranky spouse or irresponsible children.  While the examples are different, what do you think remains the same, regardless of the situation?