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Anne Grady Group
Resilience Expert, Keynote Speaker & Author
Anne Grady Group
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    • Resilience Reset
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  • Programs
    • Resilience Reset
    • Building Resilient Leaders
    • Developing a Growth Mindset
    • Harness the Power of Emotional Intelligence
    • Balancing Competing Priorities
    • Leading Through Influence
  • About
  • Books
  • Resources
    • Resilience Resources
    • Anne’s Blog
    • Videos & Podcasts
    • Press & Media
  • Contact

Tag Archives: WIIFM

Who’s Your Customer?

Accountability, Attitude and Motivation, Communication, Conflict ResolutionBy Anne P GradyJanuary 30, 20115 Comments

I spent most of last week teaching customer service classes at Baylor Medical Center in Frisco.  For the last nine years, I’ve had the opportunity to work with them to help build a culture of service.  Having gone through the last two months in the hospital with Evan, I certainly had a different perspective of…

What’s Your W.I.I.F.M.?

Attitude and MotivationBy Anne P GradyMay 10, 20105 Comments

Good morning! I hope you had a fantastic, relaxing weekend and a great Mother’s Day.  W.I.I.F.M.  It is an acronym that has been around for decades.  It stands for What’s In It For Me?  On the surface, that may sound a little selfish.  In reality, we do things for only one of two reasons: To…


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