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Anne Grady Group
Resilience Keynote Speaker & Author
Anne Grady Group
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  • About
  • Speaking
    • Resilience Reset
    • Fail Faster
    • Leading Through Influence
    • Resilience In Sales
    • Keynotes & Workshops
    • Meeting Planners
    • Resilience for Healthcare Professionals
  • Training
    • Training and Professional Development
      • Developing a Growth Mindset
      • Building Resilient Leaders
      • Resilience Reset (Training)
      • Leading Through Influence
      • Harness the Power of Emotional Intelligence
      • Balancing Competing Priorities
    • Resilience In Sales
    • Resilience for Healthcare Professionals
  • Books
  • Resources
    • Resilience Resources
    • Blog
    • Videos & Podcasts
    • Press & Media
  • Contact

Tag Archives: WIIFM

Who’s Your Customer?

Accountability, Attitude and Motivation, Communication, Conflict ResolutionBy Anne P GradyJanuary 30, 20115 Comments

I spent most of last week teaching customer service classes at Baylor Medical Center in Frisco.  For the last nine years, I’ve had the opportunity to work with them to help build a culture of service.  Having gone through the last two months in the hospital with Evan, I certainly had a different perspective of…

What’s Your W.I.I.F.M.?

Attitude and MotivationBy Anne P GradyMay 10, 2010Leave a comment

Good morning! I hope you had a fantastic, relaxing weekend and a great Mother’s Day.  W.I.I.F.M.  It is an acronym that has been around for decades.  It stands for What’s In It For Me?  On the surface, that may sound a little selfish.  In reality, we do things for only one of two reasons: To…

Copyright Anne Grady Group 2014, 2020. All rights reserved

Copyright 2021 Anne Grady Group. All Rights Reserved

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