It’s lunch time. You decide you’re in the mood for a Subway sandwich. After you wander into the store and walk up to the counter, what do you do next?
If you’re like the majority of the people who go to Subway, you say, I’ll have a (size of sandwich), on (type of bread) with (type of meat), and (cheese or not) (toasted or not). Then you rattle off your veggies and choice of condiments, chips, and a drink (and always get their cookies…they have the best cookies!)
How did you know that’s what you were supposed to do? What has Subway figured out? They know that behavior is trainable, and they have learned that if you are consistent and set clear expectations, people will follow suit.
Just like training a dog or raising a child, all behavior is trainable, and we train people how to treat us. People will not treat you a certain way unless you allow it. If you’re not happy with the way you’re being treated by others, you have to stop and ask, “What am I doing to enable that behavior?”
This is by no means easy, and it requires some pretty heavy introspection, but it does work.
Is there someone in your life who is in need of a Subway lesson?