In his book 7 Habits of Highly Effective People, Stephen Covey introduces a concept called the emotional bank account. Similar to a regular bank account, we make deposits and withdrawals, only these are on an emotional level, and the stakes are much higher. In our relationships, we typically start off with a neutral balance, and…
I spent most of last week teaching customer service classes at Baylor Medical Center in Frisco. For the last nine years, I’ve had the opportunity to work with them to help build a culture of service. Having gone through the last two months in the hospital with Evan, I certainly had a different perspective of…
Have you ever driven for miles and miles, only to realize you’re going in the wrong direction? Talk about frustrating! I think the biggest difference between an everyday trip and our life is that when we realize we’re going the wrong way on a trip, we turn around as soon as possible so that we don’t waste time.
If this graph describes you, we need to talk! Unfortunately, only 45% of employees feel satisfied with their job, and a recent Gallup poll showed 79% as not engaged or actively disengaged. So what do you do if where you are is getting farther apart from where you want to be? While drinking is certainly…
Have you ever met someone who made such an impression, it made you want to re-evaluate yourself and the way you live your life? Last week I attended the Association of Women in Communication’s annual conference. The closing keynote speaker was someone I hadn’t heard of, but someone I’m not likely to forget. With her…