In his book 7 Habits of Highly Effective People, Stephen Covey introduces a concept called the emotional bank account. Similar to a regular bank account, we make deposits and withdrawals, only these are on an emotional level, and the stakes are much higher. In our relationships, we typically start off with a neutral balance, and…
I spent most of last week teaching customer service classes at Baylor Medical Center in Frisco. For the last nine years, I’ve had the opportunity to work with them to help build a culture of service. Having gone through the last two months in the hospital with Evan, I certainly had a different perspective of…
Are you attractive? I don’t mean in the physical sense, but are you as a person attractive? Napoleon Hill, Author of the bestselling book of Think and Grow Rich and Keys to Success does a great job of providing guidelines to figure it out. There are 25 characteristics that determine our level of attractiveness, According…
After 6 weeks at the Ronald McDonald House and Children’s Medical Center in Dallas, we’re finally home!!! Evan is doing so well and we are beyond excited about our new life. I cannot say enough good things about RMH and Children’s. They have saved our lives. As soon as things calm down, I’ll post an…
Have you ever driven for miles and miles, only to realize you’re going in the wrong direction? Talk about frustrating! I think the biggest difference between an everyday trip and our life is that when we realize we’re going the wrong way on a trip, we turn around as soon as possible so that we don’t waste time.